Known issues
Current limitations of the Crux API, and behaviour the specification does not yet pin down. Each entry says what to expect and, where relevant, what is expected to change.
Issues are removed from this page once resolved, and the fix is announced in the changelog. IDs are stable — a resolved issue's number is not reused.
| ID | Issue |
|---|---|
| 1 | Virtual Agent. Alianza does not perform health checks on the Twilio trunk before routing calls. If the INVITE to or from Twilio fails, Alianza rejects the call. No fallback re-routing to the business is attempted. Switch-side fallback behaviour may apply depending on Service Provider configuration. |
| 2 | Virtual Agent. If Alianza cannot reach the Virtual Agent endpoint, the call is failed immediately. There is no retry or failover mechanism. |
| 3 | Virtual Agent. Caller ID / From header / P-Asserted-Identity are passed through by Alianza, but their format and accuracy are not guaranteed. |
| 4 | GET /users filtered by accountId, which is how an initial user count is seeded — see Tracking user counts. |